Operations Assistant - Cake Store Management (Jakarta)

Join our dynamic team as an Operations Assistant for a premium cake store in the heart of Jakarta! This is a unique opportunity to take ownership of daily operations, ensuring smooth workflows, exceptional customer service, and the highest standards of product quality. As the face of our store, you'll be the first point of contact for our customers, greeting them with a smile and addressing their needs with professionalism and efficiency.

At Pengiklan Anonim, we pride ourselves on delivering not just delicious cakes but also an exceptional customer experience. Our store is known for its vibrant atmosphere, creative designs, and commitment to using the finest ingredients. As an Operations Assistant, you'll play a crucial role in maintaining this reputation by overseeing inventory, managing staff schedules, and coordinating with our suppliers to ensure our products are always fresh and available.

In this role, you'll be using tools like QuickBooks for inventory management, Microsoft Office Suite for documentation, and our in-house POS system for transactions. You'll also have the opportunity to develop your skills in customer service, team leadership, and operational efficiency.

📋 Tanggung Jawab Pekerjaan

• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, ordering, and restocking to ensure product availability.
• Coordinate with suppliers to maintain a consistent supply of ingredients and materials.
• Handle customer inquiries and complaints, ensuring a positive and professional experience.
• Train and supervise part-time and full-time staff, fostering a positive work environment.
• Monitor sales performance and provide regular reports to the store manager.
• Assist in event planning and coordination, including cake deliveries and setups.
• Ensure compliance with health and safety regulations, as well as store policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role, preferably in the food and beverage industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Familiarity with inventory management software, such as QuickBooks.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of Microsoft Office Suite.
• Ability to lift and move heavy objects up to 20 kg.
• High school diploma or equivalent, with a passion for the food and beverage industry.

🛠️ Keahlian

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